Welcome to Dojo - Day 2

Our conversation model is called...

• Selling with Purpose

• Talking with Curiosity

• Speaking with Clarity

• Talking with Prospects

Which of these is NOT a step in Talking With Curiosity?

• Preparation

• Discovery

• Deliberation

• Delivery

Which THREE things contribute to your tone of voice?

• Pitch

• Volume

• Speed

• Clarity

What percentage of communication is made up of tone of voice?

• 55%

• 7%

• 38%

• 42%

After 8 weeks - what was the most important reason customers loved Dojo?

• PC onboarding service

• Security

• App

• Card Machine

When a prospect answers your call, you should introduce yourself with your name, one of the benefits and...

• Ask how their day is going

• Ask if they're busy today or whether they can talk

• Ask if they've heard of Dojo or not

• Ask to speak to whoever deals with card

Once you're speaking to the right person, you can start to ask questions to understand...

• Facts, feelings and wants

• Facts and pain points

• Facts, needs and wants

• Facts, positives and negatives

True or false - You should always say you are calling "from Dojo" when speaking to a prospect.

• True

• False

What do we call a positive statement that illustrates how Dojo is great for a prospect's business?

• Benefit

• Advantage

• Feature

• Want

What TWO features are the best ones to overcome an objection with?

• First month trial

• Cancellation protection

• Next day payment

• No contract