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QA Questions

Authored by Jenny Flores

Professional Development

3rd Grade

Used 4+ times

QA Questions
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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 4 pts

Media Image

If we get an OSS case, When it comes to Resolve we need to mark:

Yes

No

N/A

Close

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

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If we provided the third party disclaimer and the advocate did not tag the QT US: Cash App {Voice - Third Party on Call, we need to mark:

the QT of the issue was correct

Yes

No

N/A

Close

3.

MULTIPLE CHOICE QUESTION

30 sec • 4 pts

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If the customer called in about an specific account question and the advocate did not make any attempt to pass PII we need to mark Close in Resources & Wf and actions:

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

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Merlina's name in United States:

Monday

Tuesday

Wednesday

Friday

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the advocate sends an email to the customer with some grammar errors in the case we need to mark ____ in Spelling/Grammar:

Yes

No

N/A

Close

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

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If the advocate filed a complaint in the case, we need to send an email to report the CBE:

True

False

I don't know

follow your heart

7.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Media Image

What color is the white horse of the King?

Black

Yellow

White

Red

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