QA Questions

If we get an OSS case, When it comes to Resolve we need to mark:

• Yes

• No

• N/A

• Close

If we provided the third party disclaimer and the advocate did not tag the QT US: Cash App {Voice - Third Party on Call, we need to mark:

the QT of the issue was correct

• Yes

• No

• N/A

• Close

If the customer called in about an specific account question and the advocate did not make any attempt to pass PII we need to mark Close in Resources & Wf and actions:

• True

• False

Merlina's name in United States:

• Monday

• Tuesday

• Wednesday

• Friday

If the advocate sends an email to the customer with some grammar errors in the case we need to mark ____ in Spelling/Grammar:

• Yes

• No

• N/A

• Close

If the advocate filed a complaint in the case, we need to send an email to report the CBE:

• True

• False

• I don't know

• follow your heart

What color is the white horse of the King?

• Black

• Yellow

• White

• Red

If we mark a Policy violation we need to also mark in:

• Quick text

• Resources

• Workflow and actions

• Expectations

If the advocates attempt Account access when the account A is not verified we need to mark:

• P1

• P2

• P3

• P0

If a teen calls in and the advocate does not tell to the teen if the sponsor is there to join the conversation we need to mark:

• Questions

• Resources

• Workflow and actions

• Explanation