Attending Behavior

Attending Behavior is...

• Nonverbal communication

• Verbal & Nonverbal behaviors that show that a listener is paying attention

• Ignoring the person speaking

• Being in the same room at a speaker

Which is NOT An attending behavior

• Keeping eye contact

• Nodding head to confirm understanding

• Looking away from the person speaking

• Avoiding distractions

Sub-skill Responses are verbal statements made by the listener that are intended to, confirm, ______, review or restate information

• confuse

• disagree

• clean

• clarify

Clarifying Statements...

• Use the listener’s words to restate the main ideas of the message.

• Tie together multiple ideas expressed by the speaker to help focus the speaker’s thoughts

• Help focus the speaker on the feelings behind the content of the message.

• Help to clear up any confusing parts of the speaker’s message; are usually phrased in question form

Paraphrasing Statements...

• Use the listener’s words to restate the main ideas of the message.

• Tie together multiple ideas expressed by the speaker to help focus the speaker’s thoughts

• Help focus the speaker on the feelings behind the content of the message.

• Help to clear up any confusing parts of the speaker’s message; are usually phrased in question form

Reflecting Statements...

• Use the listener’s words to restate the main ideas of the message.

• Tie together multiple ideas expressed by the speaker to help focus the speaker’s thoughts

• Help focus the speaker on the feelings behind the content of the message.

• Help to clear up any confusing parts of the speaker’s message; are usually phrased in question form

Summarizing Statements...

• Use the listener’s words to restate the main ideas of the message.

• Tie together multiple ideas expressed by the speaker to help focus the speaker’s thoughts

• Help focus the speaker on the feelings behind the content of the message.

• Help to clear up any confusing parts of the speaker’s message; are usually phrased in question form

"A busy and fun day sure makes you feel happy" is an example of a...

• Clarifying Statement

• Paraphrasing statement

• Reflecting statement

• Summarizing statement

Todd says to Jenny, "I know I said I was going to the movies this weekend, but now I am going Ice skating instead" Jenny replied "You plans for the weekend have changed then" This is an example of a...

• Clarifying statement

• Paraphrasing statement

• Reflecting statement

• Summarizing statement

Summarize the following statement: "I wish the football game was earlier than 8 o'clock, that way I could go out to eat with friends afterward. My curfew is 10 though so I have to go straight home"