Consumer Skills

The consumer movement grew out of

• Defective products hitting the market

• Too much competition

• Businesses were suing too many consumers

• The consumers wanted the government to do something

If the teeth on Vera’s new hand saw broke off the first time she tried to cut a piece of lumber she

• Has the right to no refund because there was no warranty

• Has the right to a refund or replacement because of its implied warranty

• Has the right to no refund because it's a limited warranty

• Should sue the manufacturer

Offers that seem to good to be true

• Never are examples of fraud

• Always are examples of fraud

• Often are examples of fraud

• Rarely are examples of fraud

Before you start the complaint process you should do each of the following except:

• Explain the defects

• Document date and price

• Investigate previous complaints about salesperson

• Choose how to solve problem

The Consumer Products Safety Commission is responsible for

• Protecting consumers from dangerous products

• Protects consumers from abusing products

• Protects consumers from overpaying for products

• Protecting consumers from misleading advertising

Which of the following is an example of fraud?

• Joe’s Appliances advertises a washing machine they have never had

• Joe's Appliances advertises a washing machine with the price that includes installation

• Joe's Appliances advertises a washing machine for less than what it cost them

• Joe's Applicances advertises a washing machine for half of its original price

Which consumer responsibility corresponds to the consumer’s right to redress?

• Consumers are responsible to make informed purchasing decisions

• Consumers support businesses that are environmentally responsible

• Consumers should inform businesses of product defects and unfair practices.

• Consumers should let businesses know there is a problem with the product or their experience.

The original Consumer Bill of Rights was created by

• Theodore Roosevelt

• John Kennedy

• Bill Clinton

• Franklin Roosevelt

The best way to bring about a satisfactory resolution to a consumer problem is to

• disrespect the salesperson

• express your complaints to your social media accounts

• communicate details about the purchase and state how businesses can resolve the issue.

• file a lawsuit

A ________ offers people an opportunity to pay to join an organization in exchange for the right to sell memberships to others.

• pyramid scheme

• promotional give-away

• marketing decoy

• delivery coupon