
Kick stater
Quiz
•
Arts
•
University
•
Practice Problem
•
Medium
Nkosana Thunzi
Used 3+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of the communication tracker?
To track the application of the work seeker
To check what could have been the purpose of a missed call.
This is to check if the work seeker has received any SMS from us or what will be a reason missed call
To check if the ID number corresponds with the portal.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is it important to complete the call support form?
For data collection purposes
Making sure that if any follow up is required from other departments
To see how many calls a guide takes in a day.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of verification?
To ensure we are speaking to the correct candidate. In some instances, other people register on behalf of the candidates and the information we have is not accurate.
Data accuracy/integrity helps us to ensure that we can help the right candidates.
all the above
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How long after the closing date should the work seeker assume that their application is unsuccessful?
2 days after the closing date
2 Months after the closing date
2 weeks after the closing date
2 hours after the closing date
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a call drops, how many call back attempts can one make?
4
2
3
1
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which process is correct when scheduling a call back?
Establishing a TAT with the work seeker
Schedule according to your break schedule
Schedule the call for 6pm because they have attitude.
None of the above
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or false the Work seeker can be greeted twice during the silent call process?
True
False
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