2023 IT FUNDAMENTAL VIII

When following the troubleshooting methodology, which of the following should be performed when establishing a theory of probable cause?

• A.    Question the obvious.

• B.     Identify the symptoms.

• C.     Duplicate the problem.

• D.     Determine if anything has change

Which of the following is an example of a compiled computer language?

• A.     Perl

• B.     HTML

• C.     Java

• D.     Python

Which of the following is a benefit of a locally hosted network solution?

• A.     No Internet access is requiring

• B.     There are fewer IT support requirements.

• C.     System backups are not requiring

• D.     System fault tolerance is increase

A technician installs a webcam to a computer and wants to install an updated driver. In which of the following would the technician find the MOST current driver?

• A.     Installation disc that came with the device

• B.     OEM website for the camera

• C.     Internet help-desk forums

• D.     Computer manufacturers website

A technician is given a document with step-by-step instructions to perform a task. Which of the following BEST describes that document?

• A.     Policies

• B.     Standards

• C.     Procedures

• D.     Guidelines

Which of the following BEST describes a LAN-hosted application? (Choose two.)

• A.     Internet access required

• B.     Services required

• C.     Network required

• D.     Files saved to the cloud

• E.     Internet access not required

During a power outage, a server with redundant power supplies shuts down despite being connected to a UPS. The technician determines that the UPS has failed and replaces it. The technician then separates the power supplies to connect them to two separate UPSs. Which of the following troubleshooting steps did the technician just accomplish?

• A.     Implement preventive measures.

• B.     Establish a plan of action.

• C.     Document findings/lessons learned

• D.     Test the theory to determine the cause

An end user reports seeing the old company intranet site and not the recently released updated version. Which of the following would MOST likely solve the problem?

• A.     Clear browser cache

• B.     Change http to https in the URL.

• C.     Disable all add-ons.

• D.     Enable pop-up blockers.

A help desk has initiated a new policy requiring that technicians manually categorize the reason for a customer call. After several months, they are unable to perform any analysis on the information. Which of the following concepts is MOST closely tied to the root cause of this issue?

• A.     Data correlation

• B.     Data security

• C.     Data capture

• D.     Data as an asset

Which of the following is used for assigning IP addresses to networking devices?

• A.     SMTP

• B.     DHCP

• C.     DNS

• D.     ARP