PH Direct Debit

What is the very first step to perform a direct debit payment?

• Create customer ID
• Create payment method
• Create the payment request (DDPY ID)
• Create the recurring invoice

What is the OTP code for successful DD payment simulation?

• 444000.0
• 123456.0
• 222000.0
• 333000.0

What is NOT the required parameter to create a Direct Debit Payment via Payment API?

• reusability
• type
• channel code
• reference ID

If a merchant would like to transact using DD payment with the amount of PHP 90,000, which DD channel should they use?

• UBP only
• BPI and UBP
• RCBC and UBP
• BPI, RCBC and UBP

If there is a "Failed ewallet top up but end user balance deducted" issue and the transaction status is "Waiting for verification" according to AD, what CS needs to do after that?

• Escalate it directly to #p-direct-debit-issues and tag @finops-ph
• Escalate it directly to #p-direct-debit-issues and tag @direct-debit-on-shift
• Check whether the ATD of that transaction has been sent or not in the recon sheet
• Inform merchant directly that the transaction is ineligible for reversal

If there is a "Failed ewallet top up but end user balance deducted" issue on DD BDO channel and the transaction status is "Waiting for verification" according to AD, what CS needs to do after that?

• Escalate it directly to #p-direct-debit-issues and tag @finops-ph
• Check whether that transaction has been included in the manual top up report that Sevi sent to Grab regularly
• Escalate it directly to #p-direct-debit-issues and tag @direct-debit-on-shift
• Inform merchant directly that the transaction is ineligible for reversal

If there is a refund request from Paymaya and the transaction status is Completed according to AD, what CS needs to do after that?

• Escalate it directly to #p-direct-debit-issues and tag @finops-ph
• Fill in the transaction details that needs to be refunded in Paymaya Refund Tracker
• Inform merchant to request the refund from their dashboard
• Escalate it directly to #p-direct-debit-issues and tag @direct-debit-on-shift

Merchant reached CS and raised an inquiry related to paid transaction that is not reflected in their dashboard, the transaction status is RECORDING TRANSACTION in AD, what CS needs to do?

• Escalate it directly to #p-direct-debit-issues and tag @finops-ph
• Inform merchant that the transaction is ineligible for reversal
• Fill in the transaction details in the recon sheet
• Escalate it directly to #p-direct-debit-issues and tag @direct-debit-on-shift

What CS needs to do first if they received a fraud report from end user?

• Ask for the transaction details to the end users
• Check the status of that transaction in AD
• Check the merchant name in AD
• Escalate the fraud issue directly to #fraud and tag @risk-on-shift

A merchant reached CS and raised inquiry on their paid transaction that is not reflected in dashboard, the transaction status is "Waiting for verification". What is the Zendesk field for this inquiry?

• TT: Issue - PH Direct Debit - Paid transaction not reflected in dashboard - Xendit balance not increased RC: PH Direct Debit - Failed ewallet top up but end user balance deducted
• TT: Issue - PH Direct Debit - Paid transaction not reflected in dashboard - Xendit balance not increased RC: PH Direct Debit - Bank intermittent error
• TT: Issue - PH Direct Debit - Transaction status mismatch RC: PH Direct Debit - Failed ewallet top up but end user balance deducted
• TT: Issue - PH Direct Debit - Transaction status mismatch RC: PH Direct Debit - Transaction reconciliation