offering self

The nurse can offer his or her presence,

interest, and desire to understand. It is important that this

offer is unconditional, that is, the client does not have to

respond verbally to get the nurse’s attention.

● “My name is...”

● “My purpose in being here is...”

● “Visiting hours are...

Informing the client of facts increases his or her

knowledge about a topic or lets the client know

what to expect. The nurse is functioning as a

resource person. builds trust with the client

● “Good Morning, Mr. S.....”

● “You’ve finished your list of things to do”

● “I notice that you’ve combed your hair”

Greeting the client by name, indicating

awareness of change, or noting efforts the client

Nurse says nothing but to continue to maintain

eye contact and convey interest.

often encourages the client to verbalize,

provided he or she is interested and expectant. gives the client time to organize

thoughts, direct the topic of interaction, or focus

on issues that are most important.

○ “Yes”

○ “I follow what you said”

○ Nodding

indicates the nurse has

heard and followed the train of thought. It does

not indicate agreement but is non - judgmental.

● “Go on”

● “And then?”

● “Tell me about it”