Day 05-Tools Part2 & Follow Up(Matrial)

in case of delay in CST problem solved what action needed ?

• Add midway comment only

• Add SR only

• Add midway comment and SR after SLA

Work order (WO) status means…?

• OM system assign CPE on BSS

• Request a Working Order to start Installation

• Service will be Activate

You can check order activity from…

• OM only

• BSS only

• Both of them

On OM tool you can search by ADSL number only

• False

• True

The first Step in CST order is (Call Back to CRM)

• False

• Ture

Call back to CRM This means that the order is closed and the service is active

• Ture

• False

If Customer asked for Non Technical request and Calling from Different  number , CCA should Verify

• National ID [last 7 digits] with one of ( Third Name / Mobile Number / Address  )

• fourth name on BSS

• National ID [last 7 digits] only

If Customer asked for credentials without facing technical issue and  CST Verified mobile number on BSS ,, Your first  action

• Send SMS with username and password from BSS

• transfer customer to main menu

in case there is any issue through any order activity and solved the SLA will be …?

• 48 H from next activity

• 48 H from same activity

• 48 H

SLA for TE Problem is 7 WDS

• Ture

• False