
Day-7- Data Down Cases (matrial)

Quiz
•
Professional Development
•
1st - 5th Grade
•
Medium
Abdulrhman Mohamed
Used 1+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In case customer complaining from data down, while he has unpaid voice bills which has passed the grace period with 29 LE amount , right action is
Escalate ticket to IU
Inform customer to pay his land line bills first
Inform customer to pay his land line bills first
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST has Data Down and after run SELT it was 302 m , connection type :Main Wire ,Your action
Escalate ticket to IU as Data and voice down case
Inform CST to connect from his main
Escalate ticket to IU as Data Down
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST calling us follow in ticket data down with Update (IU Respllited) CST inform that line up now and Problem Solved , SR Will be
FBB Tech Problem>Data Down>Follow Up After SLA
FBB Tech Problem>Data Down>Follow Up
FBB Tech Problem>Data Down>IU-Resplitted
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST has Power Failure case his ticket title & Category will be :
Ticket title: "Data Down" & Problem type: "Data Down"
Ticket title: "Case - Power Failure" & Problem type: "According to the case "
Ticket title: " Power Failure" & Problem type: "Power Failure"
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If power Led is turned off and CST did not use the original adapter , you will informe cst with,
Try in another wall-plug
Check Availability to check with another CPE and its orignal adapter
Direct Customer to CSO to check CPE
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST calling us complaint from internet not working and after check logs: No Logs, line become up after Run selt then CST refused to continue the T.S and the problem was solved SR Will Be …
FBB Tech Problem>Data Down>CST refused troubleshooting
FBB Tech Problem>Data Down>Solved After Run Selt
FBB Tech Problem>Data Down>Internal Wiring
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer face Data Down and after run selt get result 180 M, will escalate the ticket with mention the result in TKT :
Ture
False
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