Day10- Unable to obtain Ip(matrial)

Missing AAA Profile ( No Service was found )  Escalation will be with SLA : 

• 72 Hours

• 2 Days

• From 2 to 5 Hours

Customer has logical case and obtained from 2 pools from Option pack and WE Pool , right action is :

• Transfer to Option Pack

• Handle his case normal

• Escalates to NOC

If there is any changes on CPE configurations from CST side Escalation of Unable to Obtain IP should be after :

• Reset CPE hard

• Checking CPE in CSO

• Reset CPE hard then soft and reconfigure 

CST has suspended service on NST and can not be removed via cst 360 , right action is : 

• Escalate to SLS

• Reset and reconfigure CPE

• Transfer CST to Account management

Escalation for Speed Variance case will be with SLA : 

• 2 Working Days

• From 2 to 5 Hours

• 2 Days

Which of the below actions is supported by HDM tool :

• WLAN Configuration

• Restart CPE

• Reset CPE

• All of the choisses

If customer's line is utilized (out of ratio ) or within ratio CCA can Troubleshoot with him Browsing/Unable To Obtain IP normally :

• Ture

• Flase

Unable to obtain IP​ ticket in TTS with update  ( Avoid capital Letters ) , CCA action will be :

• Adjust ADSL Credentials

• Re-write right credentials in small letters (@tedata.net.eg)

• None of the above

Escalation for Wrong Nas Port ID case will be with SLA : 

• 2 Working Days

• From 2 to 5 Hours

• 2 Days

While Escalating Unable to Obtain IP Case , SLA will be :

• 1 Day

• 2 Days

• From 2 to 5 hours