Ticket Field Revamp

Ticket Field Revamp

1st Grade

10 Qs

quiz-placeholder

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Ticket Field Revamp

Ticket Field Revamp

Assessment

Quiz

Professional Development

1st Grade

Practice Problem

Easy

Created by

CS Xendit

Used 6+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If there's an end-user coming for asking transaction status check for VA, what will be the correct Ticket Type?

Question::End User Inquiry::Transaction status checking
Question::Virtual Account::Transaction status checking for end user

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If there's an end-user coming to ask for payment confirmation, what will be the correct Reason Code?

Invoice::Lack of understanding about payment confirmation email
End User Inquiry::Lack of understanding about payment confirmation email

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

There's an issue happening with error indication on partner. In this case, what is the correct reason code?

Partner Issue
Product system issue
Intermittent Error

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the explanation of Intermittent Error?

Issue due to bugs under particular product
Issue that happen majorly under particular product.
Issue/error that occurs for a short time, and then goes away.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Merchant coming with clear inquiry for VA transaction checking but the proof is insufficient, what will be the correct TT & RC?

Ticket type: Question:: Spam:: No context Reason code: Spam::No context
Ticket type: Question::Virtual Account:: Transaction status checking Reason code: Spam::No context

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If end-user or merchant coming with no context at all, what will be the correct Ticket Type?

Question:: Spam:: No context
(Product):: Unidentified Reason

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

For case wher the ticket escalation is still ongoing and being checked by product team, what you should fill for the reason code?

(Product):: Unidentified Reason
Spam::No Context
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