Day12- General process (matrial)

We can create Concession normally if  TTS  contain any update with “Engineering Inspection” ?

• True

• False

CSt can compensation about ticket compensated before :

• True

• Flase

Our official website is www.tedata.net.eg

• False

• True

Customer can call us on 111 or 19777 or 01555000111 and the working hours is 24/7 :

• True

• False

Cst can compensation for any ticket with  :

• Balance Or Free Quota as per cst need

• Free Quota Only

• Balance Only

If customer asked for other channels to complain or refused to follow with Team leader , CCA will inform him with : 

• Create TT with SLA: 24 Hours

• Send an e-mail to [e-mail]

• Via WE APP OR E-Care

• All

CCA can Create Concession if CST has Cancellation Order

• True

• False

It’s mandatory to add a mobile number in Technical Concession TTS ?

• True

• False

Complain Concession can be added to the customer through team leader ?

• Ture

• False

If the customer want to talk to TL CCA Should Offer to him to be called within SLA 2 hours :

• False

• True