Business Letters & Memos

Which of the following is true of business letters?

• They require embellished and verbose writing

• They should be written with the assumption the audience can spend plenty of time reading

• They are often used to communicate with people prior to meeting

• They are informal notes used to share personal information

Which of the following describes mixed punctuation in letters?

• When no punctuation is used after the salutation or closing

• When emoticons are used

• When any type punctuation is used two or more times

• When a colon is placed after the salutation and a comma is placed after the closing

Where should the date be placed in a letter?

• At the top, above all other elements

• Four spaces below the sender’s address or letterhead

• Four spaces below the recipient’s address

• At the bottom, below all other elements

Charles is sending a letter to a company and does not know a specific contact’s name. Which of the following salutations is suggested for this situation?

• Dear Mr. or Ms.

• Good morning or afternoon

• Greetings

• To Whom It May Concern:

Which of the following formats includes all parts being left justified and all

paragraphs being indented?

• Modified-block format

• Semi-block format

• Block format

• Traditional format