Intro to Management Lesson Quiz 1-5

________ refers to the extent to which employee behavior is guided by rules and procedures.

• Specialization

• Centralization

• Span of control

• Formalization

A/An ________ is an organizational design that groups similar or related occupational specialties together.

• matrix structure

• functional structure

• divisional structure

• informal structure

Which of the following is a characteristic of a matrix organization?

• It conforms to one unity of command.

• It consists of outside specialists who are temporarily hired to work on projects.

• It combines more than one way of structuring and employees have dual responsibilities.

• It is free of both internal and external boundaries.

ABC bank offers a variety of services, such as mortgage, insurance, assurance and credit cards. Lily works in a department that focuses on offering mortgage loans to its customers. What kind of organisational structure does ABC bank adopt?

• Functional structure

• Product structure

• Geographical structure

• Service structure

Which types of organisational structures helps to achieve better responsiveness to customer needs?

• Functional structure

• Product structure

• Service structure

• Geographical structure