Review 1

Which statement is true based on the image provided?

• The flight from LAX will arrive SYD on January 1 at 9:15AM LAX time.

• The flight from LAX will arrive SYD on January 2 at 9:15PM local time.

• The flight from LAX will arrive SYD on January 1 at 9:15AM local time.

• The flight from LAX will arrive SYD on January 2 at 9:15AM local time.

The following statements are FALSE based on the screenshot provided EXCEPT. 

• UA 1970 is a codeshare flight.

• In order for me to view the codeshare, I will click the drop down arrow on the right.

• UA 3731 is a codeshare flight.

• The asterisks symbol indicates that the segments are married.

The customer is calling to confirm where to check in for his upcoming flight. Using the image provided you will advise that? 

• Passenger will check in with American Airlines

• The passenger should contact American Airlines as you are not allowed to disclose the information.

• Passenger will check in with Hawaiian Airlines

• Passenger should call us back 24 hours prior to departure in order to check the status of the flight and which airline he will check in.

Which statement is true about the Air Shopping tool? 

• Air Shopping presents the schedules of the flights only.

• Air Shopping presents the available flights along with the cost of those flights that cannot be guaranteed until booked.

• Air Shopping presents the available flights along with the cost of those flights that can be guaranteed.

• Air Shopping lets you access historical fare quotes of the ticket.

Which Air tool will let you access the historical fare quotes, rule text, and returns the historical price for a booked itinerary based upon two years of history?

• Air Shopping

• Air Availability

• Fare Quote

• Air Schedules

Based on the screenshot provided I can tell that the flight segments are:

• Codeshare Flights

• Married Segments

• Change due to Airline Schedule Change

• None from the options

What are the two ways to search for flight availability?

• Itinerary Tab and Air Tab

• Air Tab and Home Tab

• Home Tab and Itinerary Tab

• Air Tab Only

You have successfully divided the PNR and processed the exchange for one of the passengers. Based on the image provided, which helper apps will you select to ensure that the customer receives an email confirmation of his new itinerary?

• Quick & PF Keys

• Documents & Messaging

• Finder

• None from the choices as CARES Update DB will automatically send the email after closing the case.

In order for me to determine if the fare is published or negotiated. I will select which tab. Use the screenshot provided.

• Itinerary

• Traveler Information

• Price Quotes

• Remarks

Based on the image provided. What does the triangle icon indicate?

• It indicates that the ticket was not issued.

• It means that a change was made to the itinerary.

• It is a warning that the flight has been canceled.

• It indicates to ignore the changes.