Telephoning

Good morning, Emtex Company, Ellen speaking.

• Answering Telephone

• Telling the Purpose

• Dealing with Problems

• Putting Someone on Hold

This is Donna speaking. How can I help you?

• Putting Someone on Hold

• Putting Someone Through

• Answering Telephone

• Telling the Purpose

I’m sorry. I cannot hear you very well.

• Putting Someone Through

• Dealing with Problems

• Putting Someone on Hold

• Taking a Message

One moment, please. I’ll see if Mr. Jones is available.

• Dealing with Problems

• Putting Someone on Hold

• Putting Someone Through

• Telling the Purpose

Can you call me back? I think we have a bad connection.

• Answering Telephone

• Putting Someone Through

• Dealing with Problems

• Taking a Message

Could you put me through to Mr. Willy, please?

• Putting Someone on Hold

• Putting Someone Through

• Dealing with Problems

• Taking a Message

Can you speak a little slower please?

• Answering Telephone

• Taking a Message

• Putting Someone on Hold

• Dealing with Problems

I’ll put you on the line.

• Putting Someone on Hold

• Putting Someone Through

• Dealing with Problems

• Answering Telephone

Could you ask her to call me back?

• Dealing with Problems

• Putting Someone on Hold

• Taking a Message

• Telling the Purpose

I can’t hear you. You’re breaking up.

• Putting Someone on Hold

• Putting Someone Through

• Dealing with Problems

• Taking a Message