TRUST YOU QUIZ 2022

How many channels can our guests use to share their feedback which are then consolidated into TrustYou?

• 3

• 5

• 7

• 9

What was our Performance Score for 2022?

• 89.69

• 90.69

• 91.69

• 92.69

What was our percentage of positive issue resolution for 2022?

• 46.94

• 47.94

• 48.94

• 49.94

What is the public channel that Rosewood London promotes to guest for their feedback on the TrustYou questionnaire?

• TripAdvisor

• Booking.com

• Google

• Expedia

What was our top negative impact score for 2022?

• Bathroom

• Bedroom

• Room Maintenance

• Furniture

What was our F&B Sentiment score for 2022?

• 74

• 75

• 76

• 77

How many feedback did we receive in total for 2022?

• 2618

• 2718

• 2818

• 2918

What was our goal in terms of positive issue resolution for 2022?

• 50%

• 55%

• 60%

• 65%

What was our Performance score goal in 2022?

• 91

• 92

• 93

• 94

How many ExCO and HOD have accessed the TrustYou Platform thus far this year?

• None

• 6

• 12

• 24