COMMUNICATION

Good communication is essential for attaining each of the following four goals: increase efficiency, quality, responsiveness to customers, and

• cost reductions

• global reach

• Innovation

• balance

In the phase of the communication process, sharing of information is initiated between two or more individuals or groups

• transmission

• overload

• perceptual

• feedback

• filtering

Marta wanted to be very clear with Davio, so she sat down and put her thoughts on paper in a letter to him. What process is taking place?

• decoding

• channeling

• feedback

• Noise

• encoding

The condo association's decision to raise monthly fees was an important one, so Claude wanted to be sure he used the communication medium that was highest in information richness, enabling everyone involved to reach a common understanding. As such, he should communicate this news

• by telephone

• face-to-face

• via the Internet

• through personally addressed written communication

• through impersonal written communication

communication is lowest in information richness but is well suited for messages that need to reach many receivers

• Oral

• Formal written

• Informal verbal

• Impersonal written

• Face-to-face

The congruence between verbal and nonverbal communication helps to ensure that

• the sender sends the correct message

• the sender sends the correct message

• a common understanding is reached

• the message reaches the sender noise-free

• a message is not influenced by people's personalities and values

Is the amount of information a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding.

• Noise

• Information overload

• Information richness

• Filtered information

Communication is lowest in information richness but is well suited for messages that need to reach many receivers

• Oral

• Formal written

• Informal verbal

• Face-to-face

• Impersonal written

The condo association's decision to raise monthly fees was an important one, so Claude wanted to be sure he used the communication medium that was highest in information richness, enabling everyone involved to reach a common understanding. As such, he should communicate this news

• through personally addressed written communication

• through impersonal written communication

• face-to-face

• by telephone

• via the Internet

The information that a sender wants to share is the

• Trail

• Medium

• Message

• Grapevine

• Perception