sigridtamwood

How do you describe customer service?

• Helping a customer with any question, concern or problem they have

• Providing important information to the costumer

• Giving them directions to some nice places around

• Provide them a good experience

How do you know when you have provided quality customer service?

• Ehen you're not tired

• When the costumer is happy

• When you are tired of doing your job

• when a customer leaves the store with a smile and a sense of happiness.

How do you handle a situation in which you aren't sure how to help a customer?

• Do your job as good as you can

• Try first to exhaust all my information and resources. And ask for a second opinion

• Ask someone else right away when you have a problem

• Deal with the problem by yourself

How do you handle a customer who you can't understand?

• Do what you think is correct

• Dont do anything

• Ask for help

• Learn their language

The costumer is the most important thing (before staff and everyone else)

• yes

• no

If a costumer argues with you and he's clearly wrong what would you do?

• Argue until he realizes he's in the wrong

• Stop arguing and do what he wants even tho is bad

• Do it your way and make him believe he's right even when you know he's not

• Dont do anything

What do you need the most to be good at costumer service?

• Dressing well and be clean

• Being tall

• Being nice

• Problem solving skills

Do you think speaking more than one language is important for a good service?

• yes

• no

What do you think it would be a good bonus for a professional service

• Be man

• Be tall

• Good hygiene (Shave, hair, shower)

• Be woman

How do you describe customer service?

• helping a customer with any question, concern or problem they have

• Managing problems

• Having fun in your job while helping

• Not causing problems