Work Effectively with Customers and Colleagues - 2023

What is communication?

• Pass the work from one to the others

• Imparting information, opinions, and thoughts from one to others

• Smile from one to the other

• Understand the information from one to others

What are types of communication?

• Verbal, body language, written and Non-verbal

• Non-verbal, speaking, reading and responding

• Verbal, non-verbal, written and internet

• Interpreter, verble, non-verbal & Written

What are the 6 appropriate actions/steps of handling a complaint?

• Listen, acknowledge, Respond, Active listening, Open, and Close question

• Active listening, meet guests, request, follow up, report and complaint

• Acknowledge, solve complaints, smile, eye contact, and greeting

• Listen, acknowledge, respond, take action, follow up, and report

3 keys to handle complaints are

• Be positive, sensitive and police

• Be sensitive, positive and pilot

• Be positive, sensitive and polite

• Be postpone, sensitive and polite

Is the level of responsibility and action. Their ability to act on behalf of the venue. This the definition of _________

• Prioritize Task

• Local Authority

• Scope of Authority

• Company Policy

Feedback is the information about reactions to a product, a person's performance of a task.

• True

• False

What is the name of EHT school director?

• Francuis Snowbelen

• Ann Hann

• Chhun Monyrath

• Francois Schnoebelen

When did Paul Dubrule open?

• 2022

• 20002

• 2023

• 2002

Listening is classified into 2 (hearing and listening)

• True

• False

Feedback is the information about reactions to a product, a person's performance of a task.

• False

• True