Handling Guest Complaints
Authored by Instructor Twin Lakes Hotel Tagaytay
Business
Professional Development
Used 5+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An Expression of Grief, Pain and Dissatisfaction.
Anxiety
Affliction
Complaint
Vexation
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Guest complaints are often a sign that there's a ________.
Disconnect
Agreement
Argument
Miscommunication
Discussion
3.
MULTIPLE SELECT QUESTION
45 sec • 2 pts
Common Hotel Guest Complaints
Service Related Complaints
All of the Above
Food and Beverage Complaints
Corporate Complaints
4.
MULTIPLE SELECT QUESTION
45 sec • 2 pts
Main Areas for Locating Guest Complaints
News Sites
Third-Party Booking Sites
Incident Reports
TripAdvisor
5.
FILL IN THE BLANKS QUESTION
30 sec • 2 pts
The leading travel research platform based from the opinions of members on destinations, accommodations, restaurants and activities throughout the world.
(a)
6.
MULTIPLE SELECT QUESTION
45 sec • 3 pts
Top Third-Party Booking Sites are:
Trivago
Expedia
Agoda
Hotels.com
Booking.com
7.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Revenue loss and Negative Online Reviews are effects of ______
Excellent Service
Mishandled Guest Complaints
Satisfactory Feedback
None of the Above
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