FO & HSK Operations

Which of the following is true about Out of Order status?

• The room has a maintenance issue but it will be available for sale on the same day

• The room can still be booked for the day

• The room has maintenance issue but it will be removed from the inventory

• The hotel has undergone renovation

A guest is registered to the room, but the bed has not been used.​

What do you call the guest that has left the hotel without making arrangements to settle his or her account.​

After checking in, the guest come to the reception and complain that they checked in to a wrong room and it is not what they have requested. While you moved them to a new room, what room status would you changed to their old room to alert the housekeeping?

The guest is not expected to check out today and will stay at least one more night

• overstay

• late departure

• in house guest

• stay over

Which of the following is/are the different modes of payment?

• Cash

• Credit Card

• Direct Bill

• VCC

What is VCC?

Relocating or Turning away a guest who has reservation because of a lack of rooms

If there is a Do Not Disturb sign on a departed room after check-out time, which one of the following statements is correct.

• You can ignore the sign and knock on the door anyway

• Ignore the situation and carry on with your other tasks

• You can consider the possibility that the guest has forgotten to remove the Do Not Disturb before leaving and contact Front Office for confirmation.

Can you check in a guest even if the room is vacant and clean status?

• True

• False