Day 4

What are the various ways you can get leads from the bank?

• From your mapped Sales SPs

• Walk in customers:By effective lobby management and Referrals

• Lead generation-Through targetted customer segment based activity

• All the above will help in getting the leads.

HDFC Bank classifies customers as ___ customers and _____ customers

• Manged,special

• Managed, Unmanaged

• Special.Unmanaged

Classification of Managed customers are

• Classic,Imperia,Royal

• Classic,Preferred

• Classic,Preferred,Imperia

• Classic ,Preferred,Royal

Every Walk in customer can be a prospect for you.You have _________ minutes window of opportunity with a customer at the lobby

• 1-2

• 5-10

• 15-20

• 20-30

Following a skill model helps in successful appointment .Since the lead is from the bank, use the correct context when stating the purpose or the source of the lead.State whether the statement is True/False

• TRUE

• FALSE

Ramya is in to telephonic conversation to fix an appointmnet with Mr Ram Kapoor who is HDFC Bank Customer for Life insurance sale.She faced some objections while doing so.Which of the following technique should she follow

• FFF

• LAPAC

• ASAP

During objection handling through FFF tenchnique,which step aligns towards Third Party Influence?

• Feel

• Felt

• Found