Working in the animal care industry 1

A trainee pet store assistant has started their first week of employment at a local pet store. Which duties should they carry out?

• Provide advice to customers.

• Administer topical treatment.

• Supervise other trainee assistants.

• Provide food and water to livestock.

How many times a year is Crufts traditionally held?

• 1

• 2

• 3

• 4

Which organisation should be contacted if there is an outbreak of a notifiable disease?

• People’s Dispensary for Sick Animals (PDSA).

• British Veterinary Nursing Association (BVNA).

• Department of Environment, Food and Rural Affairs (DEFRA).

• Royal Society for the Prevention of Cruelty to Animals (RSPCA).

What is a franchise?

• A private business with only one location.

• A company that is owned by more than one person.

• A person who has set up and owns their own business.

• A business that pays to use a brand of a larger business.

Who has the main responsibility for maintaining a tidy workplace on a daily basis?

• Visitor.

• Volunteer.

• Employee.

• Employer.

Which statement best describes a leaflet?

• Small sheet, flat or folded.

• Flat pages placed on a wall.

• Online pages of varying lengths.

• Multiple sheets bound together.

Where must a shop assistant source information on safe lifting from?

• Staff meetings.

• COSHH guidelines.

• Health and safety policy.

• Experienced colleagues.

What is the main disadvantage for a business when using social media to promote special offers?

• It is time consuming to set up.

• Not accessible to all customers.

• Customers could provide negative feedback.

• Business could be hacked.

What is the main aim of the Cats Protection?

• To rescue and rehome stray, unwanted or homeless cats.

• To enhance society through improved animal health and welfare.

• To train assistance cats to support the blind or visually impaired people.

• To provide free and reduced veterinary services to cats of people in need.

Championship level agility, flyball and obedience competitions can be observed in which of the following events?

• Crufts.

• K9 Expo.

• The British Pet Show.

• British Dog Grooming Championship.