BET Induction Contact Centre
KG
•10 Qs
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TOPIC 1. NEW CONSUMERS FOR A NEW MARKETING RETAIL
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BET Induction Contact Centre
Quiz
•
Other
•
KG
•
Easy
Olwethu Shabalala
Used 8+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step in the customer's journey?
FICA
Registration
Deposit
Outbound
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many departments are there in the Contact Centre?
8
6
5
11
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which departments are the heart of the Contact Centre?
PAB & Outbound
Helpline & Digital
Deposits & Withdrawals
QA & BGS
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which system is used to communicate with customers telephonically and digitally?
SyX
Zendesk
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which departments are responsible for payments?
Helpline & Digital
PAB & Outbound
QA & BGS
Deposits & Withdrawals
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which Contact Centre department assists our international customers?
BGS
PAB
QA
Withdrawals
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which department cancels bets?
QA
PAB
Deposits
Digital
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