BET Induction Contact Centre

What is the first step in the customer's journey?

• FICA

• Registration

• Deposit

• Outbound

How many departments are there in the Contact Centre?

• 8

• 6

• 5

• 11

Which departments are the heart of the Contact Centre?

• PAB & Outbound

• Helpline & Digital

• Deposits & Withdrawals

• QA & BGS

Which system is used to communicate with customers telephonically and digitally?

• SyX

• WhatsApp

• Zendesk

• LinkedIn

Which departments are responsible for payments?

• Helpline & Digital

• PAB & Outbound

• QA & BGS

• Deposits & Withdrawals

Which Contact Centre department assists our international customers?

• BGS

• PAB

• QA

• Withdrawals

Which department cancels bets?

• QA

• PAB

• Deposits

• Digital

The Outbound department focuses on Customer retention, registrations, and several campaigns.

• True

• False

The QA department credits the birthday bonus

• True

• False

Which system contains customers' information and transactions?

• Zendesk

• SyX

• Withdrawals App

• HIS