203 Client care and communication in Beauty

During a conversation, what percentage of what we are communicating comes from the tone we use?

• 7%

• 38%

• 55%

• 100%

Which ONE of the following is considered to be a type of multimedia communication?

• A consultation

• A dvd

• A poster

• A price list

Which ONE of the following is an example of negative body language?

• Staring

• Giggling

• Nodding

• Waving

Which ONE of the following is an example of negative behavior?

• Being efficient

• Being proactive

• Being argumentative

• Being argumentative

When you give instructions you should

• Stand beside the person

• Use technical abbreviations

• Write them down

• Speak clearly and do not rush

Which ONE of the following is an example of an open question?

• What is your skin care routine

• Is this what you do on your face

• Do you use this product on your skin

• You can use this product on your skin

In relation to the storage of record cards, the data protection act applies to records that are

• Stored in an electronic database

• Stored in a filing cabinet

• Stored in a reception area

• Stored in a lockable cabinet

A client complains that they were sold a moisturizer that had already been opened, who should the client be referred to?

• The receptionist

• Another therapist

• The product companies representative

• The salon manager

Which ONE of the following would not be required on a consultation card?

• The clients mobile number

• The clients marital status

• The products used during the treatment or service

• Any contra-indications to treatment

Where is the best place to carry out a consultation?

• In the main reception

• In the relaxation room

• In a treatment room

• In the retail area