Prepay General Quiz

What are the PROs of having a prepayment meter? (tick all that apply)

• No surprises/catch up bills, pay what you use

• Lower risk of going into debit

• Above average cost

• Go to the shop to top up

• Older meters need manually updating which can take a while

Why would we send out an RTI code?

• Lost key

• To have a second key

• Discretionary Credit

• Change of Tenancy

• All of the above

What is the maximum you can top up on your gas/electric card?

A customer says they have debt on the meter from the previous customer. What is the first thing you would do?

• Check Kraken statements

• Check the meter screens

• Ask for a photo of the meter

• All of the above

What is the number of the screen you would check for debt?

Where would you go to request an RTI code?

• Properties in Kraken

• Kraken Wiki

• SIGMA-RTIs on Slack

Name the system/presentation we use to look for support with Prepayment queries

What's an SQ01 used for?

• Change of Tenancy

• To clear a previous customer's debt on the meter

• To issue discretionary credit

What's an SQ05 used for?

• Change of Tenancy

• To wipe a previous customer's debt on the meter

• To issue discretionary credit

• Change of Supply