
Prepay General Quiz
Quiz
•
Education
•
Professional Development
•
Practice Problem
•
Hard
Alex Halliwell
Used 1+ times
FREE Resource
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9 questions
Show all answers
1.
MULTIPLE SELECT QUESTION
45 sec • 2 pts
What are the PROs of having a prepayment meter? (tick all that apply)
No surprises/catch up bills, pay what you use
Lower risk of going into debit
Above average cost
Go to the shop to top up
Older meters need manually updating which can take a while
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Why would we send out an RTI code?
Lost key
To have a second key
Discretionary Credit
Change of Tenancy
All of the above
3.
FILL IN THE BLANK QUESTION
1 min • 1 pt
What is the maximum you can top up on your gas/electric card?
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer says they have debt on the meter from the previous customer. What is the first thing you would do?
Check Kraken statements
Check the meter screens
Ask for a photo of the meter
All of the above
5.
FILL IN THE BLANK QUESTION
1 min • 1 pt
What is the number of the screen you would check for debt?
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Where would you go to request an RTI code?
Properties in Kraken
Kraken Wiki
SIGMA-RTIs on Slack
7.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Name the system/presentation we use to look for support with Prepayment queries
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