Genesys Warmup Day 8

What software program do we use to take calls?

• Genesys

• Avaya

• Five 9

• Call Cloud

How do you end after call?

• Fill out descriptions and click queue

• Just click "done"

• Click wrap up code and queue

• Nothing, after call will end automatically after 30 seconds

When you need to go to the restroom, which Genesys aux code should you use?

• Busy-outbound

• Away-personal

• Meeting-coaching

• Away-technical issues

Which aux code should you never use UNLESS you have just logged in or you are logging out for the day?

• Personal

• Break

• Available

• New Hire Uptraining

When you have technical issues with your computer, teams, Genesys, etc, what aux code should your Genesys be in?

• Away-technical issues

• Away-personal

• Busy-outbound

• Meeting-coaching

When you have a 1:1 with your supervisor, which aux code should your Genesys be in?

• New Hire Uptraining

• Team Meeting

• Away-personal

• Team Meeting

At the end of your shift before you clock out, what do you need to do? Select all that apply.

• LOG OUT OF GENESYS

• LOG OUT OF GENESYS

• LOG OUT OF GENESYS

• LOG OUT OF GENESYS

When you have your weekly meeting with your supervisor and team members, which aux code should your Genesys be in?

• Break

• Meal

• Team Meeting

• Available

It's time for your 15 minute break! Which aux code should your Genesys be in?

• Meal

• Break

• Away

• Meeting-coaching

It's time for your 30 minute lunch break! Which aux code should your Genesys be in?

• Break

• Away-personal

• Team Meeting

• Meal