LIE - Problem Solving & Decision making

Why do leaders avoid making decisions? 

• §Fear of being wrong

• §Fear of change

• §Lack of awareness

• §Avoiding responsibility

• §Has got enough information

The Importance of  Problem Solving & Decision Making

• §Enables an organisation to move forward

• §Creates a strong team spirit

• §Boost Customer confidence

• §Ensures individual continuous growth

The Problem solving and Decision Making Process

• Evaluate Options

• What action needs to be taken

• Undertake Analysis

• What Exactly has to be solved

• Identify Issue

• Which alternatives is the best

• Identify choices

• What are the pros and cons

• Implementation plan

• What are the Alternatives

Generate ideas and collecting information:

•​ (a)  

​ (b)  

​ (c)  

​ (d)  

• Brainstorming
• •Mind Mapping
• •Discussion groups
• •Suggestion boxes
• Encourage enthusiasm
• Develop other people's ideas
• No criticism

Sources of Information

• §Previous figures

• §Competition

• §Industry knowledge

• §Publications

• §Internet

Match the following, Six Thinking Hats

• Red

• §a positive perspective

• Yellow

• a creative perspective

• Green

• §dealing with emotion

• Black

• §focusing on data

• White

• a negative perspective

Match the following, The 2x2 Matrix

• Easy to implement

  High impact

• High Payoff

• Easy to implement

  Low impact

• Why Bother?

• Difficult to implement

  Low impact

• Quick Hit

• Difficult to implement

  High impact

• Low Hanging

  Fruit

During Implementation, the below points are recommended :

• §Presenting the idea

• §Preparing an action plan

• §Setting a deadline

• §Delegating actions

• §Scheduling follow- up

Decision making and Problem Solving go hand in hand.

• True

• False

• Maybe

What is the similarities between problem solving and decision making?

• Analysis

• Critical Thinking

• Alternatives

• Evaluation