Account Disabled - Knowledge Test

In which Account Disabled case should we wait for 24 hours before re-enabling the account?

• KYC Scrub

• KYC Banhammer

• User Disabled

• Admin Disabled

A user’s account is disabled due to the admin internal note “KYC SCRUB”.

The IV has a green checkmark, the balance is 320$, and the audit log shows that the user was previously re-enabled. 

• Re-enable the user's account 

• Reset the IV and enable the account 

• Request for Proof of Identity photos

• Reset the IV and request a new IV and POI

The user wants to activate the account. The IV is successful, the balance is 500$, and the Admin internal note says "KYC Scrub011821". 

• Ask for IV and POI before enabling the account 

• Ask for POI before enabling the account

• Enable the account without POI

• None of the Above

The user's account is "User Disabled". The IV is blank and the balance is $30.000. Also, the birthdate is 01.01.0001 and the IdDOB is 29/08/1993. How will the user be asissted during the 24 hours hold?

• Ask for POI and enable the account 

• Ask for IV and disable the account

• Ask for IV and POI to enable the account

• Escalate to ECID for security reasons 

The user’s account is disabled due to being on the hacker master list. The account balance is 75K. 

• Escalate to ECID leaving an internal note

• Refer the user to the hacker list ticket leaving an internal note 

• Escalate to verification review request 

• None of the above

The user’s account is disabled with the "KYC_BANHAMMER” internal note. The IV has a green checkmark and there’s a DOB mismatch between the IV 25/07/1991 and raw data 26/09/1991. 

• Request for POI and enable the account

• Enable the account without POI

• Ask the user to pass through KYC  

• Escalate to verification review request 

The user’s account is disabled due to the KYC_SCRUB internal note in admin. The user’s balance is below $1000. The account has never been re-enabled before. 

• Ask for POI to re-enable the account

• Re-enable the account without POI

• Re-enable the account after 24 hours 

• None of the above  

A user from France reached out due to her account being disabled. In the admin, there's the "USER-DISABLED" note. The IV is green and the user included proper POI photos in the ticket.

• Follow the offramping workflow

• Ask for a close-up photo

• Enable the account

• None of the above

The user’s account is disabled with an internal note “EV_Reset26062022”. The admin account balance is 1800$ and the current IV submission is blank. 

• Ask for POI and enable the account 

• Enable the account and then ask for identity verification 

• Ask for IV and POI before enabling the account

• None of the above 

The user reached out regarding the status of her account. The admin shows that the account is disabled due to “EV Reset”. Also, the IV has the error "NO_Redirect". 

• Reset the user’s IV and ask for a new IV 

• Reset user’s IV and ask for IV and POI

• Request for POI for security reasons 

• Reset IV, ask for IV, and enable the account after 24 hours