Case
Authored by Ramon Tambis
Other
Professional Development
Used 2+ times
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11 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Person authorized to access and use the resources of Service Cloud One CRM
User
Owner
Collaborator
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Refers to the user in charge of processing the ticket
User
Owner
Collaborator
3.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
Assigning a ticket to another Owner
(a)
4.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
Assigning a ticket for action to another Service Cloud One CRM user
(a)
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Maximum number of non-closed tickets in the "My Tickets" user queue
20
30
10
15
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
SLA for Returns and Claims
2 business days
3 business days
5 business days
4 business days
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Response to a simple request
3 business days
2 business days
1 business day
4 business days
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