Ch 5 Quiz

​The attitudes of good human services workers influence their interactions with their clients in that:

• ​When a worker judges his or her own mistakes critically, that worker can then understand those of clients more accurately

• ​A correspondence exists between positive and supportive attitudes toward a client and the establishment of rapport with that person

• ​Errors in judgment are stumbling blocks to personal growth

• ​The personal struggles of the worker are different from those of the client

​A worker establishes a warm atmosphere by:

• ​Directing the client to better decisions than the client would have made on his or her own

• ​Expressing honest disapproval when the client’s decision is likely to lead to further trouble

• ​Refraining from suggesting change to avoid confrontation with the client

• ​Being friendly, nonjudgmental and receptive

​In order to develop our sense of empathy, we need to:

• ​Learn to listen with the third ear

• ​Learn to sympathize with the client

• ​Learn to use the phrases and speech patterns of the client’s culture or subculture

• ​Realize that the client does not need to be talked down to, that he or she can understand the advice we give

​The human services worker's role is to support patients’ efforts to take charge of their lives and make decisions. This support can take the form of:

• ​Giving honest criticism when the client makes a mistake

• ​Assuming control of the client’s daily activities to ensure that goals are accomplished

• ​Having realistic goals for the client and encouraging progress toward the goals

• ​Insisting that the client take the necessary steps toward the goal when that person appears to be malingering

​As case managers, we need to erect useful boundaries between ourselves and the client. This means:

• ​Understanding the differences between our situation and the client’s situation despite possible similarities

• ​Letting the client know that he or she can benefit from our similar experiences

• ​Ensuring the client makes continued progress toward goals by stepping up our level of involvement in the case

• ​Seeking employment in an agency that deals with issues similar to those in our own life

​As case managers, we need to refrain from erecting boundaries that are not useful between ourselves and the client. This means:

• ​Understanding that good service means first to protect yourself

• ​Understanding the similarities in thought and behavior that you have with your client based on cultural similarities

• ​Understanding the client’s cultural characteristics if different from your own

• ​Collaborating with the client rather than taking control of that person’s care

​The case manager may remind the client of someone from the past whom he or she dislikes. This is an example of:

• ​False attributions

• ​Positive transference

• ​Negative transference

• ​Countertransference

​The case manager may remind the client of someone from the past whom he or she likes. This is an example of:

• ​False attributions

• ​Positive transference

• ​Negative transference

• ​Countertransference

​The client may remind the case manager of someone from the past that causes the case manager to identify with the client. This is an example of:

• ​False attributions

• ​Positive transference

• ​Negative transference

• Contertransference

​ ______ can be a good warning signal that the case manager has old issues that need to be resolved in order that they not interfere with service.

• ​False attributions

• ​Positive transference

• Negative transference

• Countertransference