
Crew SOP Refresher
Authored by Ube Bloom
Business
1st Grade
Used 5+ times

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23 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Shelf life of maraschino cherries
12 days
as indicated on the expiry date
2 days from the day if transfer
1 month
2.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Aircon storage temperature
1-7°C/ 34-45°C
18-23°C
34-44°F
17-20°C / 63-68°F
3.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Shelf life of Caramel Jelly once opened
See CB Code
14 days from production date
7 days
2 days
4.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
What step in Seven Key Steps in Counter Cashiering is to Ask for RR Rewards Card or ask to purchase RR Rewards Card?
Step 3
Step 4
Step 5
Step 2
5.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
How to handle bCode Transactions?
ask customer to place payment on cash tray
-Give customer the cash tray with Dedication Request Form (DRF) and pen -Ask customer to write dedication on DRF
ask customer to write on order slip
-Give customer the cash tray with Validation Request Form (VRF) and pen -Ask customer to write the bCODE on VRF
6.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Food Serving Time (FST) -is the over all time consumed once the order is receive by the cashier, until the product is dispatch to the customer. Exception on this are:
Bulk Orders and Orders with cake lettering
Bulk Order and Discount Transaction
Bulk Order, Discount Transaction and Orders with cake lettering
Discount Transaction
7.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
The 5 E's
Entice - Engage - Entrance - Exit Extend
Entice - Entrance - Engage - Exit - Extend
Entice - Entrance - Engage - Extend - Exit
Entrance - Entice - Engage - Exit - Extend
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