Crew SOP Refresher

Shelf life of maraschino cherries

• 12 days

• as indicated on the expiry date

• 2 days from the day if transfer

• 1 month

Aircon storage temperature

• 1-7°C/ 34-45°C

• 18-23°C

• 34-44°F

• 17-20°C / 63-68°F

Shelf life of Caramel Jelly once opened

• See CB Code

• 14 days from production date

• 7 days

• 2 days

What step in Seven Key Steps in Counter Cashiering is to Ask for RR Rewards Card or ask to purchase RR Rewards Card?

• Step 3

• Step 4

• Step 5

• Step 2

How to handle bCode Transactions?

• ask customer to place payment on cash tray

• -Give customer the cash tray with Dedication Request Form (DRF) and pen -Ask customer to write dedication on DRF

• ask customer to write on order slip

• -Give customer the cash tray with Validation Request Form (VRF) and pen -Ask customer to write the bCODE on VRF

Food Serving Time (FST) -is the over all time consumed once the order is receive by the cashier, until the product is dispatch to the customer. Exception on this are:

• Bulk Orders and Orders with cake lettering

• Bulk Order and Discount Transaction

• Bulk Order, Discount Transaction and Orders with cake lettering

• Discount Transaction

The 5 E's

• Entice - Engage - Entrance - Exit Extend

• Entice - Entrance - Engage - Exit - Extend

• Entice - Entrance - Engage - Extend - Exit

• Entrance - Entice - Engage - Exit - Extend

The following is proper use of vinyl gloves EXCEPT

• putting cherries on cakes

• placing theme toppers or gumpaste flower on cake

• handling pbds for cutting or portioning during product sampling

True or False: YELLOW TOWEL is used in cleaning counter & preparation area, PBD & Cakes, Customer & Storage area, REDS items

• TRUE

• FALSE

True or False: RED TOWEL is use for cleaning Customer Area, Manager & Crew Area, Merchandising Materials

• TRUE

• FALSE