atencion
Authored by Marina CA
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Professional Development
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40 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Cuántas fases encontramos en una llamada telefónica?
espera inicial, presentación, inicio de llamada,cuerpo central de la llamada,despedida
presentación, información, cuerpo central de la llamada, despedida
inicio de la llamada, cuerpo central de la llamada, despedida
ninguna es correcta
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La estrcuutra de las llamdas telefonciias tienen...
3 fases
2 fases
4 fases
No tiene fases
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
La inteligencia emocional se divide en ...
interpersonal
intrapersonal
personal
inteligencia
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Documento que refleja la entrega de un bien a un cliente
Pedido
Albaran
Factura
Ninguna es correcta
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Hacer valer los propios puntos de vista respetando los de los demás se llama:
Empatía
Asertividad
Escucha activa
Pasividad
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Registra todo lo que sea de utilidad para la empresa en un futuro, lo demás lo descarta.
Valoracion y cribado
Registro original y archivo
Depuracion
Permisos
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Principios para una buena comunicación oral:
Empatía,Asertividad, Escucha activa, Motivación, Planificación
Empatía,Asertividad, Escucha activa, Realismo , Planificación
Empatía,Asertividad, Escucha activa, Motivación, Organización
Apatía,Asertividad, Escucha activa, Motivación, Planificación
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