Sales I - 2.02
Business
9th - 12th Grade
Used 2+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is not an action that will separate you from the competition?
Build partnerships with current customers
Being available when your clients needs you
Willing to help when they need to change orders
Help with a problem with their shipment
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
New customers will come to you based on the recommendations of people they trust. They will expect to receive the same quality of customer service.
Refers to which expectation?
Past Expereince
Word of Mouth
Promotions
Individual Needs
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Let's potential customers know about your superior products and services.
Refers to which expectation?
Past Expereince
Word of Mouth
Promotions
Individual Needs
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is NOT one of the two ways customer service influences profits?
Building partnerships with current customers
Suggestion Selling
Generating new customers
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer service encompasses all activities and benefits provided by a business to its customers to create goodwill and customer ______________.
loyalty
happieness
satisfaction
relationships
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You can add value to a customer’s experience by suggesting additional products or services that will enhance his/her primary purchase.
Refers to which pre-sale opportunity?
Know your product
Research customers
Prior experience
Suggestion selling
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You shouldn’t tell a customer that routine maintenance for a product will be performed free of charge unless that is true.
Refers to which pre-sale opportunity?
Keep promises
Explain relevant product info
Prior experience
Suggestion selling
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