Zellers Training Quiz

. Asha calls in wanting to purchase an accent chair from Zellers that is being sold at $129 but says she has seen the exact chair at Ikea for $110. You will assist Asha by:

• Letting her know that is a valid Zellers customer, however we will not be able to honor her request to match Ikea’s price.

• Telling her that the prices at Zellers are already extremely discounted and the best in the Market.

• Asking her for the link of the item being sold at Ikea, confirm that the item sold by Ikea is the exact item being sold by Zellers and let Asha know that we will be happy to price match for her.

Mercy bought a Golden Flower vase from Zellers that was to be delivered by Canada Post and shows an estimated delivery date of 03/15 however, the customer calls you 03/20 and Is yet to receive her purchase, your next step will be:

•  Explain to Mercy that you will be starting a trace of her purchase immediately with the carrier and if the carrier has not contacted her with a status or if the package is not delivered in 7 business days to contact us back.

• Create an ORC under Lost in transit and let Mercy know that her refund will reflect in the next billing cycle

• Request Mercy to get in touch with the Zellers customer care who will assist to escalate her pending delivery with the carrier

James bought some food bowls for his pet, upon delivery, the bowls were in red and he specifically placed an order for the bowls to come in blue as per his dog’s liking. James will be able to:

• Return the bowls at the nearest Bay stores for free or mail them back to us with the fee waived.

• Return the bowls at the nearest Bay stores for $10 or mail them back to us at the same $10 fee.

• Return the Bowl at the Zellers stores for a $10 fee or mail them back to Zellers at the same $10 fee.

Steve is inquiring about his pending refund on 04/07 after he bought a Baby Boy's 2-Piece Polo Shirt from Zellers but successfully returned it because the one he received was in size: 12months and he ordered in size 24months (Return Date is 03/23). You will help Steve by:

• Asking him to contact Zellers for his refund update because Zellers is a separate sellers from the Bay thus they are in charge of shipping, returns and Refunds

• Letting Steve know that there is nothing we can do for him and offer an accomodation

• Let Steve know that the item was received by our Distribution Centre and he should receive his refund to his original method of payment in the next billing cycle.

Zellers products are included in all promotion and discounts:

• True

• False

I am adding a few items in my wedding gift registry, I want to find out if I may include these beautiful cushion covers from Zellers:

•    Congratulations on your wedding, kindly go ahead and add the cushion covers in your gift registry.

• Congratulations on your wedding, but for now Zellers will not be participating in the Gift registry.

The below method of payment will be used to purchase Zellers products:

• Hudson’s Bay Mastercard

• Hudson’s Bay Gift Cards

•   Paybright/Affirm

• Pay Pal

• All the above

I have been a member of Club Z and I excited that my favorite store is back, will I be to get discounts?

• Thank you for being a Loyal customer and we are glad to have you back, upon purchase of a Zellers product online, your Club Z membership will be activated, and you will earn points and the same time be eligible for a discount.

• Thank you for being a Loyal customer and we are glad to have you back, However, this program is no longer active because Zeller is now part of The Bay Loyalty program. 

• Thank you for being a Loyal customer and we are glad to have you back, upon purchase of a Zellers product online, your Club Z membership will be activated, and you will earn 2points  per $1 spent

I have accumulated over 5000points in my Hudson’s Bay rewards account, can I use the points to purchase the Rattan sideboard being sold by Zellers?

• Because this is a Zellers product and not a Hudson’s Bay product, your points may no be eligible to be redeemed at this purchase.

• I am showing that this specific Zellers product cannot be purchased via points redemption. I can go ahead and recommend another item you may purchase using the points.

• You bet. Hudson’s Bay Rewards can be redeemed on Zellers purchases.

Will there be a restaurant in the stores?

• Yup, the Zellers restaurant will be available in all the 25 store locations

• The Zellers restaurants are coming back to only 10 stores. Keep an eye out for these locations.

• As of right now, there is a food truck that will be going around to different stores on different dates. Keep an eye out for the dates and stores where the food truck will be.