Better Together Quiz

Which of the following options is an element of conflict?

• Discussion

• Tension

• Accusations

• Embarrassment

Match each De-Escalation strategy with the Level of Conflict for which it is most helpful.

• Tension

• Emphasize Solutions

• Coalitions

• Stay Calm

• Loss of Face

• Communicate

• Debate

• Seek Mediators, Not Allies

Which options below are examples of the

4 common triggers of workplace conflict?

• Communication Differences

• Rebellious Employees

• Unreasonable Time Constraints

• Unclear Performance Standards

Leaving workplace conflicts ​unresolved is ​ (a)   a good idea.

• never
• sometimes
• always
• usually

What should you do when all efforts to control

your emotions during a conflict fail?

Once you have to chosen to solve your

workplace conflict, what is your next step?

• Clarify the Problem

• Come Together to Talk

• Identify a Solution

• Follow Up

Reorder the steps of the formal complaint process.

• Submit your Complaint

• Write a Letter

• Be Sure a Formal Complaint is Necessary

• Schedule a Meeting

You should approach conflict resolution meetings with a ​ (a)   mindset.

• sacrificial
• hard-nosed
• winner's
• salesman's

The following is an example of which common conflict trigger:

The team is confused because their project manager just

answered a series of questions on Slack with only one word: "Yes."

• Communication Differences

• Unreasonable Time Constraints

• Unclear Performance Standards

• Unclear Expectations

Which of the following statements is an example of non-judgmental language?

• You aren't doing this right.

• Why did you do that?

• This is ridiculous.

• Help me understand.