Multichannel

Merchant accepts online payments, deliver goods in owned channel

• Captive delivery

• BOPIS

• Corner shop

• POS

Answer explanation

Merchant accepts online payments, deliver goods in their nearest location

• POS

• Corner shop

• BOPIS

• Captive Delivery

Working a POS: INR Claim

• SPP-eligible transaction are closed in the merchant's favor.

• Cases filed on SPP-eligible transactions are moved to Review by workflow rule

• Cases are closed automatically in the merchant’s favor via a workflow rule.

Working a Multichannel: ACH Returns

• Teammates should consider alternate documents

• If the transaction in question is SPP eligible consider alternate document.

• If the transaction in question is SPP eligible consider alternative documents. SOP1981 for additional information

Evidence required for POS

• Date of delivery

  Address matching

• Address of delivery or pickup (matching ship to address in transaction details)

  Date of delivery or pickup

  Validation of the person collecting the order

• Merchant receipt

  Screenshot of internal systems

Evidence required for Corner Shop

• Date of delivery

  Address of delivery must match the 'ship to' address on the transaction details page

• Merchant receipt

  Screenshot of internal systems

• Address of delivery or pickup (matching ship to address in transaction details)

  Date of delivery or pickup

  Validation of the person collecting the order

• Address of delivery or pickup (matching ship to address in transaction details)

  Date of delivery or pickup

  Validation of the person collecting the order

  ID check

Evidence required for BOPIS

• Date of delivery Address matching

• Merchant receipt Screenshot of internal systems

• Address of delivery or pickup,Date of delivery, Validation of person, ID

• Address of delivery or pickup,Date of delivery, Validation of person

What if there isn't a shipping address in the Transaction Details?

• SPP Eligible

• Not SPP eligible

• Contact seller for more information

• Defer case