policy escalation quiz

it is not necessary to fill out the information , even if this is not populated in the Cathyalyst app

• true

• false

If we need to proceed with an escalation, the representative will use:

• Teams

• Catalyst

• STC

• EDI

If the customer reports a damaged tablet, is it necessary for the client to sent pictures related to the issue?

• YES

• NO

It is not necessary to ask or confirm the customer´s call back number for further updates

• TRUE

• FALSE

We must confirm the current shipping adress listed on the Customer´s Information

• TRUE

• FALSE

If we have a complaint about the Enrollement representative, the case will be escalated

• TRUE

• FALSE