
QUIZ FORUM SR WAVE1 2023
Authored by Service Seven
Professional Development
Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
Berapa passing grade BSQ di tahun 2023 ?
4.90
4.60
4.70
4.80
2.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
2 jenis pertanyaan terkait BSQ Service Reception adalah ?
Keberadaan petugas yang menyambut dan Kebersihan Gedung
Kualitas penyambutan dan Kecepatan Mesin
Keberadaan petugas yang menyambut dan Kualitas penyambutan
Kecepatan Mesin dan Kualitas Penyambutan
3.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
Dalam Survey BSQ Digital, apa saja yang ditanyakan untuk Layanan Mesin Digital ?
Kepuasan, Kecepatan, Kemudahan
Kepuasan, Kecepatan, Ketelitian
Kepuasan, Kecepatan, Perhatian
Kepuasan, Ketelitian, Kemudahan
4.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
Ibu Reiko datang ke BCA Suka Suka hanya melakukan pencetakan buku tabungan, maka Petugas SR mengarahkan ke....
Counter CSO
Counter Teller
e service
CS Digital
5.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
Beberapa petugas SR bergerombol dan Ngobrol saat bertugas
Diperbolehkan
Tidak Diperbolehkan
6.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
Ketika membantu di Mesin Digital, Petugas SR extra mengenalkan, menginformasikan, mengedukasikan benefit mesin digital
Diperbolehkan
Tidak Diperbolehkan
7.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
Saat memberikan kertas nomor antrian kepada nasabah, petugas SR diharapkan sembari menyampaikan informasi antrian seperti "permisi Bu, 2 antrian lagi ya, monggo silahkan ditunggu disebelah sini".
Benar
Salah
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