AOL TEC First Week Recap (Tudor)

What is the price of AOL Tech Fortress?

• $4.99

• $2.95

• $3.99

• $2.99

Which of the following benefits is not included in the $15.99 plan?

• Dial-up internet

• Extended Computer Protection

• McAfee Multi-Access

• Ad-Free AOL Mail

When checking related cases, we only need to open cases from the last 6 months.

• True

• False

Which of the following is not part of the call flow for paid accounts?

• Empathy & Reassurance

• Discovery

• Paid Account Disclaimer

• Assumptive Close

The following is a correct call opening: "Thank you for calling AOL, I will be your assistant for today. How can I help you?"

• True

• False

In Salesforce, I can switch to a related account without having to open a new case.

• True

• False

What is the recommended lead offer for a free account?

• Any Legacy Plan

• $39.99

• Tech Plus Platinum or Essentials

• It depends

On how many devices can Malwarebytes be installed?

• 6 (three desktop and three mobile)

• 1 or 3 (depending on the subscription)

• 3

• 5

All Tech Plus plans include Assist by AOL.

• True

• False

Which of the following troubleshooting steps is not offered for free in the case of a compromised account?

• Resetting the password

• Removing filters & blocked senders

• Removing suspicious app passwords

• Checking recovery options ownership