M-4 Data-Driven Decision Making

What result do business quality teams expect when using quality tools?

• Wording of presentation that communicates recommendation

• The degree of employee involvement

• Minimize errors through collection and analysis of data

• Refrain from testing before implementing programs

A local restaurant is attempting to reduce the time from taking a customer’s order to delivery of the order.  Which quality tool should the restaurant use to study their order process?

• PDCA model

• Histogram

• Check sheet

• Flow Chart

Which type of quality activity would assess capabilities and recommend process design changes as preventive action?

• Six Sigma activity

• Lean Quality Management

• Quality assurance activity

• ISO management

Which of the Seven Basic Quality Tools is used to exhibit the relationship between two variables?

• Histogram

• Scatter Diagram

• Check Sheet

• Cause-and-Effect Diagram

Which quality tool is an organized method for collecting data?

• Pareto Chart

• Histogram

• Flowchart

• Check Sheet

After collecting data and performing statistical analysis in a company’s assembly department, a quality team recommends processing changes to reduce defects.  The team tries a pilot program to evaluate the effectiveness of their recommendations.  Which step of the Plan-Do-Check-Act model does the pilot program represent?

• Plan

• Do

• Check

• Act

Which two statements describe how a process approach and a commitment to continuous improvement enhance quality?

• Efficiently achieving results

• Enhances customer loyalty

• Creates the best possible produc

• Mutually beneficial partnerships

Which statement is not true of the Seven Basic Tools of Quality?

• An average worker can easily understand how to use the tools

• Processes are represented graphically

• All the tools are based on statistics

• Tools can be used independent of each other

A maker of computer chips develops a new training program to assure that quality standards are met.  Which of the following activities is the training program an example of?

• Quality Control activity

• Lean Operations activity

• Quality assurance activity

• Just-in-time activity

A recent poll of 519 adults who flew in the past year found they ranked the following as their number 1 complaint:  cramped seats (45), cost (16), fear of flying (57), security measures (119), poor service (12), connecting flight problems (8), overcrowded planes (42), late planes (57), food (7), and other (51). Which technique would be used display a ranking of the complaints?

• Scatter diagram

• Pareto chart

• Cause-and-effect diagram

• Control chart