6 Connect With Customers Using Meta Business Suite

Which description most accurately explains how to use Meta Business Suite to manage your presence on Facebook and Instagram?

• Communicate with customers and create, schedule and analyze content all in one place.

• Schedule, share and post content to your Page.

• Review content to use for inspiration and plan a content schedule.

• Connect with influencers, similar accounts, small businesses and others.

CHOOSE 3!!!!!!!!!!!! Hair Day is a full-service hair and nail salon and spa. Their marketing specialist, Ali, wants to publish posts through Meta Business Suite for Hair Day’s Page and Instagram account. He has posts planned for Facebook, but he’d like to use them for Instagram as well. What recommendations would you make to Ali before he starts publishing posts?

• Plan content that works well for both Facebook and Instagram audiences.

• Post on Facebook only, then use insights to see if it would perform well on Instagram.

• Create a plan for posts based on past performance before publishing.

• Repurpose the Facebook post for Instagram and check performance later.

• Use insights to see types of content that perform well for the Instagram audience.

CHOOSE 2!!!!!!!!!!1Hair Day is a full-service hair and nail salon and spa. The owner, Mei, has started using Inbox to help improve her efficiency with customer messages. Based on a customer satisfaction survey, Mei learns that while customers believe response time to their questions from Hair Day is prompt, they feel like they’re speaking with a chatbot, not a real person. What recommendations would you suggest to Mei to improve her messages with customers?

• Save and use answers to frequently asked questions.

• Express the brand voice through messages with customers.

• Use instant replies to automate responses to customers.

• Write personalized messages when possible based on customer information.

• Use away messages when unable to respond to customer messages.