Fili SOP 1

Client roles on TK App. (Sellect all that apply)

• Booker

• Traveller

• Admin

• Analyst

• Travel Manager

Client role to verify for security check: (Select all that apply)

• Booker

• Traveller

• Analyst

• Approver

• Admin

Section on ZD where we can find account managers, approval exceptions, and corporate rates.

• Dashboard

• Admin Center

• Apps

• All of the above

When we send a public reply in ZD and we have to wait for the customer/provider to come back to us, we should first submit the ticket in: 

• Pending

• Open then Pending

• Open

• Solve

We can proactively update the client's travel documents on our platform.

• TRUE

• FALSE

If the post-booking request only affects one traveller, we follow the strictest approval policy.

• TRUE

• FALSE

Clients cannot make bookings with child on our platform.

• TRUE

• FALSE

Prices and availability are guaranteed for manual bookings.

• TRUE

• FALSE

The 4-eyes process should be followed every time we make a manual booking.

• TRUE

• FALSE

Sources of investigation for failed trips: (Select all that apply)

• ZD

• Trips inbox

• Provider

• VCC