Fili SOP 1

Fili SOP 1

Professional Development

10 Qs

quiz-placeholder

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Fili SOP 1

Fili SOP 1

Assessment

Quiz

Other

Professional Development

Practice Problem

Medium

Created by

Adriano -

Used 2+ times

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10 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Client roles on TK App. (Sellect all that apply)

Booker

Traveller

Admin

Analyst

Travel Manager

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Client role to verify for security check: (Select all that apply)

Booker

Traveller

Analyst

Approver

Admin

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Section on ZD where we can find account managers, approval exceptions, and corporate rates.

Dashboard

Admin Center

Apps

All of the above

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When we send a public reply in ZD and we have to wait for the customer/provider to come back to us, we should first submit the ticket in: 

Pending

Open then Pending

Open

Solve

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

We can proactively update the client's travel documents on our platform.

TRUE

FALSE

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the post-booking request only affects one traveller, we follow the strictest approval policy.

TRUE

FALSE

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Clients cannot make bookings with child on our platform.

TRUE

FALSE

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