Payroll

What PII levels existe on Square?

• P1, P2 and P0

• P1, P2 and P3

• PI, PII and P

• d1, d2 and d0

Is there a script that we can use when re-requesting any p1 information?

• Yes: I'm sorry, I'm not pulling up an account under that information. Have you changed your name or email recently?

• No, just ask for the piece of information that is not matching with our system

• Yes: Have you changed your email recently, because it is not matching with what we have on file?

• P1? What is that?

What is the impersonation macro that we have to tag in every case we impersonate the seller's dashboard?

• Impersonate - {Support - Regulator}

• Regulator - {Support - Impersonate}

• Support {Regulator - Impersonate}

When was Square founded?

• January 2012

• February 2009

• December 2020

• March 1556

Sharing P1 information to someone that is not the owner of the business or an Authorized Representative will be considered a...

• CS violation

• Savings violation

• PII violation

• Complaints violation

And... talking about AutoFails, what happens if we have a violation in our QA Score?

• We will get a rise for our hard work!

• We will have a 0 in our QA Score for that call

• We will have a 0 in our QA Score for that week

• We will get fired! D:

Lets keep talking about our QA Score, how many points we can lose if we don't leave complete notes in our SC case?

• Nothing, duh!

• 15%

• 10%

• 5%

How many minutes can we place our sellers on hold?

• 1 minute

• 4 minutes

• 2:30 minutes

• 12 minutes if the seller let us know that we can take any time we need

• 2 minutes

Last and most important question, how old is your QA?

• 19

• 25

• 10

• 35

• 29