2.7 Establish Your Business Presence With Messenger

Which of the following WILL NOT open directly to a Messenger chat when clicked?

• Ads that click to Messenger

• M.me link

• Sponsored messages

• Facebook website plugins

How can you add Messenger chat functionality to your business Page?

• Include an M.me link on merchandise

• Label customer chats

• Create an ad that clicks to Messenger

• Add a Send Message button

Which of the following Messenger business tools can you use to keep track of where customers are in the process of a purchase or send an invoice?

• Notes

• Catalog

• Activity

• Label

Which of the following best describes away messages?

• Question suggestions for which you can save answers

• Automatic replies sent to customers when you can’t respond immediately

• Automatic messages sent as soon as someone messages a business for the first time

• Messages that can provide information you want people to have before they message you

Which of the following can help you organize your chats into categories?

• Emojis

• Labels

• Activities

• Notes