OB Tutorial Week 9

Which of the following BEST describes the difference between emotions and moods?

• Moods are directed toward someone or something; emotions are not directed toward anything in particular

• Emotions tend to be longer-term states than moods

• Emotions are directed toward someone or something; moods are not directed toward anything in particular

• Moods are typically shorter-term states than emotions

______ represent the cluster of beliefs, assessed feelings, and behavioral intentions toward a person, an object, or an event.

• Attitudes

• Emotions

• Moods

• Motivators

The internal tension we feel when our behavior and attitudes are inconsistent with each other is referred to as ______.

• emotional intelligence

• categorical thinking

• emotional labor

• cognitive dissonance

Which of the following are main strategies for regulating emotions?

• Increasing the intensity of dysfunctional emotions

• Reframing the situation

• Modifying the situation

• Shifting attention

______ is the ability to perceive, express, understand, reason with, and regulate emotion in oneself and others.

• Emotional labor

• Emotional intelligence

• Positive affectivity

• Affective continuance