COMM Study Quiz

What are the best ways to communicate with customers?

• Phone Call

• Engage on Social Media

• Self-Talk

• Motivate Self

What are the exaples of External Communication?

• Business Letters

• Motivation

• Telephone communications

• Corporate building

Why do we communicate?

• To inform

• to argue

• to persuade

• to disagree

What are the three communication styles?

How to show you are actively listening? Give 2

What are non verbal communication?

• body language, personal space, eye contact, touch

• talking, reading, speaking,

What is the definition of interpersonal communication?

What is impersonal communication?

How do you take notes?

• write everything

• organise

• jump from topic to topic

• be selective

Give 2 way people may be influences positively