Holiday Transfers

Promote and encourage all customers to complete a customer service questionnaire

• Arrival Transfer

• Departure Transfer

• Both

24-hour survival information, including sun cream, tap water and local shops

• Arrival Transfer

• Departure Transfer

• Both

Information on the flight and check-in at the airport details

• Arrival Transfer

• Departure Transfer

• Both

Promote future holidays

• Arrival Transfer

• Departure Transfer

• Both

Information on check-in procedure at the airport

• Arrival Transfer

• Departure Transfer

• Both

Airport procedures and what happen at security and Passport control

• Arrival Transfer

• Departure Transfer

• Both

Information on Airport facilities and reminders of duty free allowances

• Arrival Transfer

• Departure Transfer

• Both

Ask customer to wait on board the coach while you go into the terminal to confirm the details and location of the check-in desks

• Arrival Transfer

• Departure Transfer

• Both

Information on the procedure and documentation for checking in to the hotel

• Arrival Transfer

• Departure Transfer

• Both

Remind all guests to collect all belongings when getting off the coach

• Arrival Transfer

• Departure Transfer

• Both